Client’s revocation was reinstated for a missed rolling re-test in December of 2018.

The system kept requesting a sample but would not accept one. It kept resetting the countdown clock instead. He was able to go to his service center right away and the device was switched out. Client was able to provide documentation to prove his version of events. Also the device had registered several .000 breath samples shortly before the device malfunctioned. He also provided .000 breath samples on the new device.